Refund & Return Policy
We value your trust. Given the nature of consumable wellness products, our refund and replacement guidelines are clear and transparent to ensure complete safety and customer satisfaction.
1. Return & Replacement Eligibility
Because our products (Shilajit Resin, Pure Cow Ghee, Wild Honey, Herbal Teas, and Pickles) are consumable food and health supplements, opened or unsealed jars cannot be returned for hygiene and health safety regulations.
We offer a 100% free replacement or refund under the following conditions:
Glass jar broken, leaked seal, or physical damage sustained during courier transit.
Incorrect item, quantity, or variant delivered compared to your order confirmation.
2. Reporting Damage & Timelines
To claim a replacement or refund for damaged/defective deliveries, you must report the issue within 48 hours of package delivery.
- Send an email to chhavibohra@gmail.com with your Order Number (e.g. TPS-2026-9814).
- Attach a clear photo or short unboxing video showing the damaged jar/seal.
- Our support team will inspect the proof and dispatch a fresh replacement jar within 24 business hours.
3. Refund Processing
Once your refund request is verified and approved:
• Prepaid Orders (UPI / Card / NetBanking): Refunds are credited directly back to the original source account within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refunds are processed via UPI transfer or store discount voucher upon verifying customer bank details.
4. Order Cancellations
Orders can be cancelled free of charge prior to warehouse packing and dispatch (usually within 2 hours of placing the order). Once an order has been picked up by the courier partner, cancellation requests cannot be accepted.
5. Initiate a Refund / Support Request
Need assistance with an order replacement or refund? Our dedicated Uttarakhand support team is here to help you: