Privacy Policy
Pahadi Sher Naturals is committed to protecting your privacy. This policy details what information we collect, how we safeguard it, and how your data is used to serve you authentic Himalayan superfoods.
1. Information We Collect
We collect essential information required to process your orders smoothly and improve your overall shopping experience with Pahadi Sher. This includes:
- Personal Identifiers: Name, delivery address, pin code, phone number, and email address provided during checkout or account creation.
- Transaction Details: Items purchased, order value, payment status (card, UPI, Net Banking, or Cash on Delivery). Note: Payment card details and credentials are securely handled directly by PCI-DSS compliant payment gateways (Razorpay / Shopify Payments) and are never stored on our servers.
- Device & Browsing Data: IP address, browser type, device identifiers, cookies, and website interactions used strictly for security, performance optimization, and fraud prevention.
2. How We Use Your Information
Your personal data is strictly used for legitimate business purposes:
Order Fulfillment
Processing payments, order packing, courier shipping, real-time SMS/WhatsApp tracking alerts, and managing returns.
Customer Service
Responding to product queries, order updates, lab test verification assistance, and resolving complaints.
Security & Fraud Prevention
Detecting and preventing unauthorized access, fake orders, fraudulent transactions, and illegal activities.
Marketing & Offers
Sending optional promotional emails about fresh harvest drops and coupon discounts (you may opt-out anytime).
3. How We Share Your Information
We value your privacy and never sell or rent your personal information to third parties. We only share necessary data with trusted partners under strict confidentiality agreements:
- E-Commerce Platform: Powered by Shopify e-commerce infrastructure for secure data management and order processing.
- Logistics & Delivery Partners: Express courier partners (BlueDart, Delhivery, Shadowfax, India Post) receive your shipping address and contact number solely to deliver your orders.
- Payment Processors: Razorpay / Bank Payment Gateways process transaction approvals over encrypted 256-bit SSL connections.
- Legal Obligations: We may disclose information if required by Indian law, court subpoena, or law enforcement agency requests.
4. Your Rights and Choices (Indian Consumers)
Under applicable Indian data protection laws, you retain complete authority over your personal information:
5. Privacy Contact & Grievance Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or data security, please reach out to our team: